especially amoung the AA population.

Thanks Farmgirl.

I'm even more impressed, and very happy for this young man, that he's in a better job and on his way to a bright and prosperous future.

Most of the jobs I've had have been in customer service, and as aggravating and frustrating as people can be, it usually isn't that hard to be nice to them. An elderly woman like this must have been a real challenge, and for Mr. Gilbert to say that he treated her like his own grandma is touching and wonderful.

Kindness and patience is not all that hard.

Welcome to DU.

I'm still finding my footing here.

Thanks!

n/t

The more the better.

What a good lesson here. I will remember this story and work on myself to be like Ishmael.

We need the Ishmaels, not the haters.

I want him safe because he is our future.

“I was helping out, once again, another customer,” Gilbert says. “[The dialysis center manager] saw me do the same thing also, and when she came to my line, she was like, ‘Hey, I like what you just did with her. That’s really good customer service.’”

That woman gave Gilbert her card and asked him to call her. When he did, the two talked about an open position working with patients at the dialysis center, and Gilbert agreed to go in for an interview. On the interview, she had Gilbert talk to other managers about his viral story and how he approaches his customers. “They said that they can really use that at the clinic,” Gilbert says.

The 20-year-old father now works at Fresenius Medical Care as a patient care technician and is working toward becoming a certified hemodialysis technician. The center is also paying for his education as he studies to become a registered nurse.

Probably a crip or blood?

just a joke. A bad joke.

Black kid, hair like that, name like that...............

God please protect him from the crazies out there!

just about EVERYBODY is a kid!

NO offense intended

just as I use the word woman, for my neighbors when I can.

Respect takes work, but it is worth it.

Just an fyi - "NO offense intended" is worth nothing if you disrespect someone, accidental or not.

a deep breath and not consider your "fyi" as disrespectful, "offense intended" or not.

What a lovely young man.

What a remarkable, caring young man. What goes around apparently went around. Best wishes to him.

There are so many Ishmael(s) out there. I see it on a daily basis. He was lucky that someone took notice, and took the time to tell others about it. It's a reminder to me to thank the young people, in my everyday life, when they show patience or other acts of kindness. I hope this young man takes full advantage of this blessing, and continues to be well heeled and kind person that his parents are surely proud of.

He reaped a wonderful reward, even though he was just being the kind-hearted person he is.

to see the video of this wonderful young man and that he is on his way to a great future. He will be such a comfort to the people he takes care of.

I hate to say this, but deep down, there is a fear in me. For him and all black people who are not viewed as valued human beings in this society.