ChatGPT outperformed doctors in accuracy and empathy

Comparing Physician and Artificial Intelligence Chatbot Responses to Patient Questions Posted to a Public Social Media Forum

In this cross-sectional study of 195 randomly drawn patient questions from a social media forum, a team of licensed health care professionals compared physician’s and chatbot’s responses to patient’s questions asked publicly on a public social media forum. The chatbot responses were preferred over physician responses and rated significantly higher for both quality and empathy.

These results suggest that artificial intelligence assistants may be able to aid in drafting responses to patient questions.

https://jamanetwork.com/journals/jamainternalmedicine/fullarticle/2804309