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freemay20

(243 posts) Thu Mar 8, 2018, 03:24 PM Mar 2018

My SO is locked out; tried resetting password twice...

My SO has been a member here since around 2004. Tried resetting her password twice today - several hours apart -- but no confirmation email ever arrived in order to reset. She has checked spam and trash...nothing.

Suggestions?

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My SO is locked out; tried resetting password twice... (Original Post) freemay20 Mar 2018 OP
I have had to reset a few times and once or twice had to wait a few hours for the reset email. Afromania Mar 2018 #1
Write the Admins zipplewrath Mar 2018 #2
this happened to me and I just opened a new account trixie2 Mar 2018 #3
Okay, thanks all . n/t freemay20 Mar 2018 #4
Are you sure the ISP isn't blocked? n/t Kirk Lover Mar 2018 #5
Definitely contact the admins for help on this Rhiannon12866 Mar 2018 #6

zipplewrath

(16,690 posts)
2. Write the Admins
Reply to freemay20 (Original post)
Thu Mar 8, 2018, 03:45 PM
Mar 2018

She's probably stuck on the wrong side of the election night fiasco of 2016. It'll probably take direct admin intervention to fix.

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Rhiannon12866

(221,384 posts)
6. Definitely contact the admins for help on this
Reply to freemay20 (Original post)
Sun Mar 18, 2018, 04:41 AM
Mar 2018

The same thing happened to me and it took EarlG to help me get access again.

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