DU Community Help

GoneOffShore

(17,593 posts) Mon Nov 16, 2020, 06:17 AM Nov 2020

I'm trying to renew my Star membership. I have a PayPal account.

The problem is that I go to the DU screen, enter the one time amount, click pay, and it takes me to the PayPal welcome page.
I log in, and then there is no option for making a payment to DU.
I've searched PayPal neither DU, DemocraticUnderground, Democratic Underground LLC nor any variation comes up.
I want to renew, and yes, I could send a check, but it's going to take two weeks to get to you. And I want to avoid that, if I can. I'm in France.

5 replies

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I'm trying to renew my Star membership. I have a PayPal account. (Original Post) GoneOffShore Nov 2020 OP

If you have entered the one time amount on DU, when it takes you to paypal and you log in, hlthe2b Nov 2020 #1

Thank you. I did post in ask the admins last week, and haven't heard anything GoneOffShore Nov 2020 #2

I also find it annoying. It specifically says you don't have to have a PayPal account, patricia92243 Nov 2020 #3

I think it gives you the option to pay as a guest. cwydro Nov 2020 #5

So I finally made the donation. Turned out to be a browser issue - Safari worked. GoneOffShore Nov 2020 #4

hlthe2b

(106,208 posts)

1. If you have entered the one time amount on DU, when it takes you to paypal and you log in,

Reply to GoneOffShore (Original post)

Mon Nov 16, 2020, 06:43 AM

Nov 2020

it should just be completing the transaction with DU and should take you back to DU, confirming that the transaction has been completed. You shouldn't have to enter the amount on PayPal. It should just revert back to Du. That you are in France, could be causing things to act differently, but I'm not able to recreate it.

If it is not doing that, I'd suggest you either email EarlG directly (contact emails at the very bottom of the DU pages) or post in the ask the administrator forum.

GoneOffShore

(17,593 posts)

2. Thank you. I did post in ask the admins last week, and haven't heard anything

Reply to hlthe2b (Reply #1)

Mon Nov 16, 2020, 06:46 AM

Nov 2020

It doesn't complete on PayPal (maybe because I'm logging in from abroad?).
I'll email EarlG.
Thanks.

patricia92243

(12,811 posts)

3. I also find it annoying. It specifically says you don't have to have a PayPal account,

Reply to GoneOffShore (Original post)

Mon Nov 16, 2020, 08:09 AM

Nov 2020

then the first thing it does is take you to a PayPal screen.

The instructions need to be a LOT clearer or provide some other way to pay. I can see where some people simply don't pay because it is too hard to navigate.

cwydro

(51,308 posts)

5. I think it gives you the option to pay as a guest.

Reply to patricia92243 (Reply #3)

Thu Nov 19, 2020, 10:42 AM

Nov 2020

I renewed mine last week without a problem.

GoneOffShore

(17,593 posts)

4. So I finally made the donation. Turned out to be a browser issue - Safari worked.