DU Community Help

happybird

(5,090 posts) Wed Mar 24, 2021, 09:23 PM Mar 2021

I need help uploading avatar images, please

I tried a site search because I am sure I’m not the first to ask, but didn’t get the results needed.

Every time I try to upload a custom avatar, I get an error message about the file being too big. I’ve clipped, resized, reshaped, and done everything I can think of to get it smaller, but no dice.

I’m on an iPad, trying to load from my Camera Roll. I’d rather not download an avatar making app, if possible. I don’t have a regular computer.

Any advice is appreciated.

5 replies

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I need help uploading avatar images, please (Original Post) happybird Mar 2021 OP

Good luck. Hope someone helps, never could get a custom avatar to work. Hoyt Mar 2021 #1

Unfortunately EarlG Mar 2021 #2

Thank you! happybird Mar 2021 #3

Can a person upload a custom avatar without being a star member? Treefrog Apr 2021 #4

Non-Star Members can only choose from the preset avatars EarlG Apr 2021 #5

Hoyt

(54,770 posts)

1. Good luck. Hope someone helps, never could get a custom avatar to work.

Reply to happybird (Original post)

Wed Mar 24, 2021, 09:31 PM

Mar 2021

EarlG

(22,518 posts)

2. Unfortunately

Reply to happybird (Original post)

Wed Mar 24, 2021, 09:31 PM

Mar 2021

you can't upload an avatar from your iPad, which is why you're getting an error message. I'm guessing that the error message is wrong because the avatar upload function was built a very long time ago, so it doesn't understand how to interface with an iPad, and spits out the "File too big" error because it doesn't know what else to do.

In order to upload an avatar you have to do it from a desktop or laptop computer. Sorry about that. This is something I need to add to my long list of fixes and improvements.

happybird

(5,090 posts)

3. Thank you!

Reply to EarlG (Reply #2)

Wed Mar 24, 2021, 09:39 PM

Mar 2021

Now I don’t feel like such an incompetent boob, lol! I was getting a little concerned with my inability to figure it out.

I’ll just do it from a desktop next time I visit my parents.

Treefrog

(4,170 posts)

4. Can a person upload a custom avatar without being a star member?

Reply to EarlG (Reply #2)

Tue Apr 6, 2021, 11:40 AM

Apr 2021

I intend to become a star member, but I’m not as yet.

EarlG

(22,518 posts)

5. Non-Star Members can only choose from the preset avatars

Reply to Treefrog (Reply #4)

Tue Apr 6, 2021, 11:45 AM

Apr 2021

Custom avatar upload is one of the bonuses you get for being a Star Member.

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