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In reply to the discussion: I was in a pretty bad car accident ( Edited to add Update) [View all]EverHopeful
(406 posts)and calling again and again to ask if there was any progress on my claim, they finally asked if we knew their insured was at fault. I was so unaware that I didn't even know that my insurance company should have taken care of it and then gone to the other driver's insurance company for reimbursement.
Also, I had plenty of available vacation time and good medical coverage so all I was asking for was repairs on my car. The lawyer went for reimbursement for lost time from work and medical bills.
The lawyer navigated the issues with who was at fault and how much should be paid. Apparently my description of the accident and the fact that she had pulled out of a parking lot and hit me wasn't enough to convince them (or more likely they were just trying to avoid honoring their obligation). I'd advise talking to a lawyer before you even bother calling their insurance company but definitely letting your insurance company know.
Decades later it still makes me smile that it ended up costing them almost exactly 10 times what the car repairs would have cost if they hadn't been ignoring and obstructing my request to fix the car.
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