Trump Admin. Pulls Social Security Wait Times to Hide Bad Customer Service [View all]
Source: The Daily Beast
Trump Admin. Pulls Social Security Wait Times to Hide Bad Customer Service
Kenneal Patterson
Sat, June 21, 2025 at 3:17 PM EDT 4 min read
The Trump administration has eliminated parts of the Social Security call service to mask increased wait and processing times.
Callers will no longer be informed of wait times while on hold, callback wait times, and processing times for benefits, The Washington Post reported. The agency will also no longer publish the number of callers waiting on hold and the number of callers waiting on callback.
The missing information is the latest sign of the agency’s deterioration amid website crashes, long field office lines, and other glitches thanks to cuts from Elon Musk’s Department of Government Services (DOGE).
One Social Security employee told the Post that it has taken at least double the time to process a claim under Trump compared to Biden. For international callers, sometimes processing a claim can take up to a month.
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Read more: https://www.yahoo.com/news/trump-admin-pulls-social-security-191730978.html