Medical Insurance [View all]

I spent 3 hours on the phone yesterday with my insurance company.

They are not filling my prescription for a Dexcom transmitter (continuous glucose monitor). They need a pre-authorization for something I've been using for years for Type 1 diabetes, a disease that doesn't go away.

They sent something to my doctor, but whatever they sent was incorrect.

The rep at the insurance company ended up getting frustrated and literally hung up on me, mid-conversation, after I was on hold for a few hours. I'm very polite on the phone, I don't curse, and I don't raise my voice.

I've done some research on Reddit, and apparently this is a thing now...insurance companies just hanging up on you.

My wife used to hold a big position at an insurance company, until she decided "no more of this shit", and got a different career.

Getting hung up on makes you feel violated and insulted. I had a bit of a breakdown after this phone call, and my wife is taking over this nonsense for me since she can navigate it better.

I expect her to be on the phone for hours today as well.

I don't have the words to express my fucking anger.