General Discussion

... and act as if they'll be fired if they transfer the call to someone who is.

I haven't been hung up on yet, but I do get transferred to numbers that never answer or get sent back to the original menu. I've wasted countless hours of my life dealing with this kind of crap.

AI is only going to make it worse. It's being used by companies that only want to pretend they have customer service but don't actually want to provide any customer service.

It's infuriating. Sometimes I have better luck calling my health care provider. They have people who deal with this kind of crap every day. Of course that's just another reason health care costs are so high in the U.S.A..

I hope you find a solution to this.