If you have AT&T, check your phone bill [View all]

I have AT&T for my home landline. I received an email saying my March phone bill was $155.42, double what is usually is. On top of that, I was being charged $6.55 for a late charge. I have autopay for this bill so how could I have a late payment charge.

I went online and checked my credit union account. It shows AT&T has been making automatic withdrawals from my checking account as usual. I signed into my account on the AT&T website and my payment history shows the same thing as my credit union account shows. It also shows my current bill to be $155.42.

I called AT&T customer service and explained the problem. The lady I spoke with checked my account and confirmed everything I said above. She removed the late charge and reduced the bill to what it should be. She then, voluntarily, told me this has been happening to other people as well.

If you use AT&T, check you phone bill closely. If there's an error, call customer service at 800-331-0500. You'll get an AI assistant and just say "Customer Service" and you'll get through to a human.