General Discussion
In reply to the discussion: "An openly hostile relationship" -- how consumers are treated by major corporations [View all]mtngirl47
(1,266 posts)I've had three horrible experiences with big corps in the last 45 days.
Spectrum offered me a great deal to bring fiber into my valley. They told me that they would do a construction survey and advise me of the installation date. They sent the agreement--it had a free cancellation policy, so I said yes. They proceeded to cancel my current phone/internet service--they called my current provider and cancelled my service--and when I called my current provider, they said that only Spectrum could reinstate my contract. What the hell!? I have to give them my pin number and blood to just pay my bill and yet Frontier let Spectrum cancel my contracted service. You can't make this shit up.
Right after the war started and the fuel prices went up, my garbage service (for my business) implemented a $50 fuel "surcharge."
It is in the contract that they can do that. So, the next month comes and they raise it by $150 more dollars per month. Really? I called around and found a small local company that would do it for less than half of my monthly fee. Well the contract with Republic doesn't end until 7/27, and the cancellation clause said that I had to pay a 6 month cancellation fee. I did the math. I was mad that they didn't even send me an email about the price increase, and so I started trying to cancel. It took daily calls and 10 different contacts and 45 days to get the container removed from my property. Ironically it was their collection department that finally forced through the cancellation. Now, let's see how long they send me collection notices.
The other situation is so stupid. Went to my orthopedist (old...not 47!) and they made me pay the full amount instead of billing Medicare first. New policy with their billing department. I said I had met my deductible. They didn't care. So then I got my Medicare statement and they paid the doctor. So I called the doctor, they said to call their billing department. People with foreign accents told me they would keep my money because I have an appointment in 6 months and that money can be applied to the next appointment. So you think you can keep $280 of mine for 6 months. Hell no. I had to cancel my doctor appointment and call the billing department back and do a "formal" request for my refund. I keep meticulous records....I won't let them forget about my money. I'm changing doctors....he also put a new charge on his bill: "Medical Office Rent." FFS.