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mtngirl47

(1,266 posts)
8. Cancellation friction--I didn't know there was a word for it!
Sun May 24, 2026, 02:11 PM
Yesterday

I've had three horrible experiences with big corps in the last 45 days.

Spectrum offered me a great deal to bring fiber into my valley. They told me that they would do a construction survey and advise me of the installation date. They sent the agreement--it had a free cancellation policy, so I said yes. They proceeded to cancel my current phone/internet service--they called my current provider and cancelled my service--and when I called my current provider, they said that only Spectrum could reinstate my contract. What the hell!? I have to give them my pin number and blood to just pay my bill and yet Frontier let Spectrum cancel my contracted service. You can't make this shit up.

Right after the war started and the fuel prices went up, my garbage service (for my business) implemented a $50 fuel "surcharge."
It is in the contract that they can do that. So, the next month comes and they raise it by $150 more dollars per month. Really? I called around and found a small local company that would do it for less than half of my monthly fee. Well the contract with Republic doesn't end until 7/27, and the cancellation clause said that I had to pay a 6 month cancellation fee. I did the math. I was mad that they didn't even send me an email about the price increase, and so I started trying to cancel. It took daily calls and 10 different contacts and 45 days to get the container removed from my property. Ironically it was their collection department that finally forced through the cancellation. Now, let's see how long they send me collection notices.

The other situation is so stupid. Went to my orthopedist (old...not 47!) and they made me pay the full amount instead of billing Medicare first. New policy with their billing department. I said I had met my deductible. They didn't care. So then I got my Medicare statement and they paid the doctor. So I called the doctor, they said to call their billing department. People with foreign accents told me they would keep my money because I have an appointment in 6 months and that money can be applied to the next appointment. So you think you can keep $280 of mine for 6 months. Hell no. I had to cancel my doctor appointment and call the billing department back and do a "formal" request for my refund. I keep meticulous records....I won't let them forget about my money. I'm changing doctors....he also put a new charge on his bill: "Medical Office Rent." FFS.

I am currently in a hate relationship UpInArms Yesterday #1
Thank you for putting into words Susan Calvin Yesterday #2
Reading the OP I found myself thinking the same. yardwork Yesterday #9
We are... The Madcap Yesterday #21
Almost every day Cirsium Yesterday #3
True llmart Yesterday #36
I have a lot to say about this Cirsium Yesterday #53
No one should be surprised by this as major corps only care about money, not people sakabatou Yesterday #4
Local companies versus major corporations -- a pleasant experience lostnfound Yesterday #51
A large part of the blame is monopolization and deregulation - goals the (r)epugs have had for years erronis Yesterday #5
Remember when we told how good deregulation would be for consumers? dflprincess Yesterday #7
Started with Reagan llmart Yesterday #37
The Republicans popsdenver 9 hrs ago #66
That was always a transparent lie misanthrope Yesterday #54
What do we call "lip service" in 2026 Bluetus Yesterday #6
Cancellation friction--I didn't know there was a word for it! mtngirl47 Yesterday #8
Wow! Each one of those are horrible. It's almost as if they really don't want our business. erronis Yesterday #14
That's somewhat typical durablend Yesterday #22
That sounds exactly like my week has been! llmart Yesterday #39
Are you sure that Medicare pmt situation vanlassie 22 hrs ago #57
Health Insurance Companies are the worst! RainCaster Yesterday #10
Good way of saying what I have been feeling Sanity Claws Yesterday #11
Defend, delay, defer and deny. multigraincracker Yesterday #12
Bartenders at my regular bar treat me like a king, Dr. T Yesterday #13
Currently fighting my new "corporate" mountain grammy Yesterday #15
Back in the day . . . Bumbles Yesterday #16
Yes, it was nice to experience some of that positive service lostnfound 21 hrs ago #62
Stockholders Rule. Every Last Penny, I Mean, Nickel Must Be..... ColoringFool Yesterday #17
We just need to give them more tax cuts, so they can trickle it down all over us. IronLionZion Yesterday #18
I used to have Verizon as my family mobile phone provider, but switched to T-Mobile several years ago. patphil Yesterday #19
Excellent OP! gulliver Yesterday #20
Endless advertising wastes our time, too lostnfound Yesterday #33
My friend canceled Verizon for an Xfinity deal and it was a nightmare. live love laugh Yesterday #23
Telecom companies are required to let you port your number Pinback Yesterday #29
Thanks very good info. live love laugh Yesterday #31
I switched my car insurance from AAA to Acrisure. Initech Yesterday #43
I think that's because the American People are treated as customers or consumers, not clients, Uncle Joe Yesterday #24
I'd add that today, the American People are no longer even customers/consumers, but only data producers for data ancianita 9 hrs ago #67
American late stage, tech-powered hypercapitalism is the biggest wealth extraction and transfer scheme in human history. Celerity Yesterday #25
The 'customer' was never 'king'. They just made it seem that way. OldBaldy1701E Yesterday #26
Veterans don't count Puppyjive Yesterday #27
There's a whole term for this: HappyLarge Yesterday #28
It's that way because REPUBLICANS mostly have made it that way, by B.See Yesterday #30
I got an email about a class action lawsuit llmart Yesterday #40
And if you want to read about it in-depth... debsy Yesterday #32
Costco and Chewy have fantastic customer relations, in my experience. MoonlightHillFarm Yesterday #34
Costco rules! I buy from them as often as possible lostnfound Yesterday #38
I have been very happy with Costco Wifes husband Yesterday #41
I frequently go to Costco for my whole bean coffee needs. Crowman2009 Yesterday #45
I totally agree with everything you say... it's what I've been saying now for years, slightlv Yesterday #35
On my American flight home yesterday, they took out the backseat entertainment. Initech Yesterday #42
OMG that is an EXCELLENT slogan. "Treat us like humans not like walking dollar signs"!!! lostnfound Yesterday #49
Exactly! Initech Yesterday #50
Me: Yeah, but I want to pay you money! Aussie105 Yesterday #44
Many deceptions in those offers are hard to spot or quantify at first lostnfound 22 hrs ago #59
Now that we have a corrupt system of justice, it will only get worse mdbl Yesterday #46
Fuck Republic Services with the red-hot cock of Satan! hatrack Yesterday #47
The title .... 😂😂😂😂😂😂 live love laugh 20 hrs ago #63
True. Excellent post. It's a jungle out there. Joinfortmill Yesterday #48
On the other hand- Here's a wall filled with compliments from customers of my independent hardware store, posted on Yelp NBachers Yesterday #52
Nice! We need some stronger ways to identify the good ones -- lostnfound 22 hrs ago #58
Our economy has shifted to a wealth extraction mode. unblock 23 hrs ago #55
Rumpelstiltskin! (You've named the problem quite clearly / accurately.) lostnfound 22 hrs ago #56
It's as if Armageddon and the Final Days of Planet Earth are anticipated . . . Aussie105 21 hrs ago #61
I was thinking about issues that predate today's difficulty reaching a human... CBHagman 21 hrs ago #60
It's called "Enshitification" Hieronymus Phact 18 hrs ago #64
The truth is corporations are Glaisne 13 hrs ago #65
After fourteen years practicing medicine for publicly funded community health clinics, Aristus 9 hrs ago #68
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