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Phentex

(16,698 posts)

3. Then what's to stop them from sending three or four separate items?

Reply to AZJonnie (Reply #2)

Mon Mar 2, 2026, 09:28 PM

Monday

Now I’m being charged for two items when I only wanted one. I did not ask them to start another order. If I go to a store and buy something and they overcharge me at the register, they don’t make me go get another one to ring up again at the lower price and then return the overpriced item.

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I probably just got annoyed with a bot [View all] Phentex Monday OP

yeh dweller Monday #1

Inconvenient (and BIG waste of resources) but this sort of thing is partly a loss prevention measure AZJonnie Monday #2

Then what's to stop them from sending three or four separate items? Phentex Monday #3

I'm not saying it doesn't suck for the consumer, to be clear, I understand why it's frustrating and nonsensical AZJonnie Yesterday #5

I get it. Yesterday I got another email from a different name bot/person Phentex 18 hrs ago #6

Lol. Yeah, corporations are greedy as hell, they hate giving money back AZJonnie 18 hrs ago #7

I only ordered once and won't order from them again Phentex 17 hrs ago #8

That's one of the reasons they have AI customer service bots; so people don't have to deal with complaining customers. Intractable Monday #4