Colorado

I run a small real estate office. Six VOIP phone lines, voice mail, call forwarding etc etc. and high speed wireless with a local provider. The local guys are great as an ISP but suck at VIOP. They just can't get us consistant service that doesn't drop out. It's been making my life at work miserable on and off for months. The local guys are trying, they're nice guys, but fail to give us what we need for more than a few weeks before they have to change out some piece of equipment or "put us on another tower" whatever that means.

So I call Century link a month ago and tell them I want to switch back to hard line phones. I need $1000 worth of equipment and in the neighborhood of $400 a month in services. I spent an HOUR on the phone explaining exactly what we need and I'm told someone will get back to me. No one ever did.

So two weeks ago I call them again. They have no record of my phone call from two weeks before. So I spend ANOTHER HOUR being passed around to three other reps before they find me the person who supposedly can help me. All along I have to explain my needs to each person I speak to. I tell the last guy our needs and expectations and he says great, he can do all that, but I'm on my own finding the equipment and getting a tech to install it and making sure it is compatable with thier services. He's said he was going to work up an order and call me back the next day. He never did. I had his direct line and extension so the following day I left him a voice mail, still no response.

At no time did I treat any of these people with anything less than complete respect, I have excellent customer service and communication skills. I even treat the people who work for me like my clients. Everyone gets service with a smile. They had no reason to blow me off other than they couldn't be bothered to follow up on a $4800 a year account. I guess we're too small potatos to matter.

So, it's about time for my VOIP to start spazzing out again, I expect it at every moment, on every one of the hundreds of calls I make or take every week.

I thought the break up of the Bell companies 30 years ago was supposed to create competition. There is no other company offering hard line telephone service in my community.

(edited because my typing skills leave a bit to be desired)


Now what?