Growing up in a small rural community on Vancouver Island, my Mom bought most of our clothing and gifts from Sears Catalogue, they were Amazon before Amazon.
IDK what their management was like but they really became totally inefficient in the past years. Example: They had a BBQ on sale in fall, in their flyer so we went off to the store to buy one. We get to the store and the department and they did not know about the sale at all, so they tried to call the local warehouse to see if we could pick one up but nobody at the warehouse would pick up the phone. Their computer told them there was 51 in stock. He wouldn't let me buy one and go pick it up because he had to talk with the warehouse first and he just kept saying was they won't answer. At no time he try to get a manager involved or come up with a solution, so while I am in the store I phone their online and am able to get one immediately and it would be delivered. We went to the warehouse ourselves to see if we could pick it up, as it was only a couple of miles from our home. He confirmed that they had quite a few in stock but the online office will be shipping it from Ontario to Alberta, which they sure did. This was a large 6 burner BBQ and they sent it to a small store outlet in the middle of the city for us to go and pickup approx 2 weeks later. The inefficiency and stupidity when they had a full warehouse in the city made me write them a letter and I told them if this is how they operated I could see them going out of business and about 1 year later they did.
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