Illinois

They got away from their distant ordering model which served them for nearly 100 years.
They OWNED an internet provider platform, had decades of customers buying sight unseen, and drooped that part of the business model, just before the internet exploded.
They could have been Amazon.
Instead they're going down the tubes.
Every exec from the Brennan era and forward should have to give back their money given the monumental nature of their strategic failures.