Question regarding snafu with electric power providers. [View all]

Has anyone had their retail power provider switched by someone other than themselves? If so, how did you handle it?

I called Constellation as soon as I found out. I found out by getting a bill from them for $150, seeing the disconnect notice when I went to pay it, and realizing that the bill was an early termination fee.

Constellation said they would fix it, but two things about that worried me. The first is that they added, "If your current provider will release you." (They better, since I certainly didn't switch.) The second is that I don't know who my supposed new provider is without calling Centerpoint, which I'm sure would do no good at this particular time. Constellation couldn't tell me who I'd been switched to.

I not only want it fixed, I want to figure out how it happened, if I can.