Computer Help and Support

I went back to the store, Best Buy, and they could not possibly have been nicer or more helpful. I have become a real fan of that store.

They went trough the Bluetooth setup with a headset with a Sony 900E model, and I said, "Yes, but mine doesn't do that." So they went to an 800E on display and found that it had the same menu I described and the same failure to connect that I have. So they called their Sony rep, and asked what gives.

I only heard the Best Buy guy's end of the conversation, but clearly he was about as peeved with Sony as I was. At one point he asked, "Well what's the Bluetooth for, then?" and a bit later, "Then why include it in the menu?" In short, while it does say on the box and in the advertising that it supports Bluetooth, and it has a Bluetooth selection on the setup menu, no, this model does not support Bluetooth.

Best Buy offered to trade the set for another that does support Bluetooth, and to reduce the price on the upgrade, but I didn't want to go through the hassle of making the swap. So I bought a Bluetooth transmitter that connects through the optical connector. Got it set up this afternoon and it works fine.

So, black mark for Sony. They sold me something and did not deliver, and the television cost me $160 more than I expected it to. But very high marks for Best Buy. They turned themselves inside out to solve the problem for me.