Bitlocker question [View all]

I have a 3yr old high end Dell laptop. It has Microsoft 10 Windows home edition. This year I had trouble charging it. I replaced the charger, didn't help. I replaced the battery, didn't help. Discussed with a friend who said, you're going to have to get the motherboard replaced.

My warranty was only for two years, so first thing I did was extend the warranty. I opened a case and shipped the laptop to Dell Service over a month ago.

So far I have talked with 5 service technicians, all of whom are asking for the BitLocker key. Windows 10 home does not have Bitlocker on it. I tried explaining this, but I get nowhere. Its like they think I've lost the key. So they ask me if they can wipe the system, and I say no, you shouldn't need to do that.

Edit: The laptop is not encrypted and I was never prompted to set up encryption. I am 99% sure that is not on this computer.

This morning I talked to a supervisor. I think he understood me, but all he said was ok, we'll skip that step.

I thought you could disable TPM in the BIOS and I told him that.

But now I am confused.

Can anyone help me on this?