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Computer Help and Support

milestogo

(18,164 posts)

4. I don't know how device encryption could be enabled on the PC

Reply to Hugh_Lebowski (Reply #3)

Tue Jun 21, 2022, 11:33 AM

Jun 2022

when the OS doesn't offer it. I never enabled it.

I think the techs are asking because they follow a protocol which was written for Windows 10 pro computer. But I really don't get anywhere trying to talk to them.

I think my stuff is backed up on OneDrive, but I can't say for sure. The failure happened suddenly, and then I had no power.

Thanks for clarifying the TPM issue.

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Bitlocker question [View all] milestogo Jun 2022 OP

In Win 10, you have to turn bitlocker on. It may have been done pre-sale. Gore1FL Jun 2022 #1

Thanks. milestogo Jun 2022 #2

Well, if device encryption is enabled on that PC and you don't have a key Hugh_Lebowski Jun 2022 #3

I don't know how device encryption could be enabled on the PC milestogo Jun 2022 #4

You're probably right about their protocol Hugh_Lebowski Jun 2022 #5

But if it were active, shouldn't I have known about it and been prompted to make up a PIN? milestogo Jun 2022 #6

Never set it up personally Hugh_Lebowski Jun 2022 #7

I'm in IT but I don't do much hardware any more. milestogo Jun 2022 #8