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Computer Help and Support

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Marthe48

(19,931 posts)
Tue Feb 21, 2023, 08:36 PM Feb 2023

Just a comment [View all]

I have a Canon XP340 printer/scanner. I ordered a new black ink cartridge and installed it today. The printer wouldn't recognize it. I went through some basic actions-took the thing out, put it back, unplugged the printer, plugged it back in. I ket getting a U162 message that the printer couldn't determine the level of ink and wouldn't print. I tried to find a go around on the Canon site, but it was not helpful.

I found a short You Tube video, which recommended using the reset button, so I followed the instructions, and by golly, it worked. I printed the page I had sent, and sent another page after that, and didn't get the message.

Right now, I feel like a tech goddess

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