Computer Help and Support

Someone else has already run into it and found a fix.

****NEVER***** call "tech support"
There are fakes out there masquerading as "official printer support".
And they play SEO (Search Engine Optimization) games to boost their search ranking.
They will get you to install remote management software.
BOOM, they just took over your computer.

Wonderful that you figured it out and made it work.
FWIW, I stopped printing in color and got a cheapie black and white Brother laser printer (and there's even a trick to make it print until the toner cartridge is really empty, instead of stopping when there is a bunch of toner left!) Found it like you did.

That said, many people really do need the color printing.
I have not tried printing at a photo/printing corner of a convenience store.