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Computer Help and Support

elocs

(23,161 posts)

6. WiFi is shut off completely, still no internet even cellular.

Reply to usonian (Reply #5)

Mon Jun 12, 2023, 08:02 AM

Jun 2023

My YouTube app tries to load, then says I'm offline.
I think I'm going to need to call Safelink about this and hope I get somebody whose accent these old senior citizen ears can understand as I screw the phone into my ear.

Thanks for trying to help.

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Highlight:

Cell phone: makes, receives calls but no apps work. [View all] elocs Jun 2023 OP

You unplugged the router, but... hippywife Jun 2023 #1

Can you make a blood sacrifice? Effete Snob Jun 2023 #2

If you have a computer, that will check your internet connectivity usonian Jun 2023 #3

Yeah, the computer works just fine. elocs Jun 2023 #4

OK, your internet is fine. The problem is with the phone. usonian Jun 2023 #5

WiFi is shut off completely, still no internet even cellular. elocs Jun 2023 #6

Good move. With cellular data on, you should get internet. usonian Jun 2023 #7

I got the answer & it was simple. It was not the phone. elocs Jun 2023 #8