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Computer Help and Support

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Grasswire2

(13,770 posts)
Fri Mar 15, 2024, 02:49 PM Mar 2024

My HP laptop is suddenly locked; [View all]

Verbal message saying it has been locked up because my IP was used without my knowledge on a site that includes identify theft virus.
(I'm on my alternate device currently);
Msg says do not attempt to shut down or restart computer, but call support immediately.

Now what?
what should I do?

Right now I have to leave for a medical appointment.
Will check back on my return.

Eek.

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