Computer Help and Support

I know that it can be daunting for average folks to describe problems, but remote problem solving is like that.

And heaven help you if someone asks you to install some remote access ( screen sharing) software to diagnose your problem. The road to hell is paved with such things.

--- update ---

I saw Nittersing's reply and it references a Microsoft page.
https://techcommunity.microsoft.com/t5/outlook/update-your-sign-in-technology-before-september-16th-2024-to/m-p/4181311

This looks legit, though the solution is incomprehensible to the average user and may require your expert to deal with. It seems that both security and Microsoft's need to extract more money may be in play.

I'd ask my brother, who uses hotmail, but he's recovering from heart surgery, and has enough to deal with already.


Good luck.