Computer Help and Support

It wanted my password, which I couldn't remember, so I went to "change password," clicked "forgot password," and started following those instructions. Instead of sending me a link to reset my password like most websites, it kept asking for additional pieces of information. I finally hit a dead-end when it asked for my phone number. It didn't like either my cell number or my land line. I think there's something fishy going on. I'm just trying to change my danged password, not even trying to deactivate yet, and it keeps throwing up roadblocks!