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Snow Leopard was the last version that supported running old PowerPC software on intel based machines. So yeah that explains the old quicken issue!
Glad you got Safari and got the Quicken issue worked out. 
I wonder if maybe Apple tech sent you to El Capitan because your machine isn’t supported by Sierra? I vaguely remember they didn’t support older machines with Sierra that had 32-bit processors (versus 64-bit ones). So for example I don’t think my MacBook Pro from 2008 could be updated beyond El Capitan?
On Edit: I did a little googling and here is an ok article on which machines can run Sierra, with instructions to figure out if your machine can
https://coolestguidesontheplanet.com/system-requirements-for-macos-sierra/
The Macs that will run macOS Sierra
iMac – all models from late 2009, iMac 10,1 – 17,1
MacBook – all models from late 2009, MacBook 6,1 – 9,1
MacBook Pro – all models from 2010, MacBook Pro 7,1 – 11,5
MacBookAir – all models from 2010, MacBook Air 3,1 – 7,2
Mac Mini – all models from 2010, Mac Mini 4,1 – 7,1
Mac Pro – all models from 2010, Mac Pro 5,1 – 6,1
Which means most devices made prior to 2008 won’t be able to run it.
iMac – all models from late 2009, iMac 10,1 – 17,1
MacBook – all models from late 2009, MacBook 6,1 – 9,1
MacBook Pro – all models from 2010, MacBook Pro 7,1 – 11,5
MacBookAir – all models from 2010, MacBook Air 3,1 – 7,2
Mac Mini – all models from 2010, Mac Mini 4,1 – 7,1
Mac Pro – all models from 2010, Mac Pro 5,1 – 6,1
Which means most devices made prior to 2008 won’t be able to run it.
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