IRS Late Refund and can't contact them [View all]

I filed the EIC where you ask the IRS to compute it for you. I can't get a status on my tax return because I don't know the amount. You get the same response online or if you call them up. They have a general phone line, and a tax refund line. Both have the same menus, same information, and arrive at the same point. "We can give you no information about your refund." No live people, just electronic menus. What do I do now? Write them a letter? Where do I send it? That information is not available either. They are almost 2 months late. Any ideas?