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Consumer Advice

mahina

(19,373 posts)

5. Just to get through the negotiation it may help to assume he was just wrong.

Reply to Freedomofspeech (Reply #4)

Fri Dec 6, 2019, 05:09 PM

Dec 2019

At least in your communication with him. If accused of lying, it sets up a whole other dynamic and takes you away from your goal.

Which is? Refund, store credit, or ?

Signing off for a while, so best luck!

Click here to purchase valentine hearts!

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We bought new furniture in August... [View all] Freedomofspeech Dec 2019 OP

Give the store the chance to do right by you. But, I'd go armed with the knowledge as to hlthe2b Dec 2019 #1

That is our plan. Thank you. Freedomofspeech Dec 2019 #2

Contact the store now! snowybirdie Dec 2019 #3

Thank you. Freedomofspeech Dec 2019 #4

Just to get through the negotiation it may help to assume he was just wrong. mahina Dec 2019 #5

We would not accuse him of lying. Freedomofspeech Dec 2019 #12

You're off to a good start. Lane has a pretty good rep, offer them a chance to make this good. marble falls Dec 2019 #6

Thank you, that is our plan. Freedomofspeech Dec 2019 #7

BBB is useless. If Lane is a paying member, they get a pass on complaints. 3Hotdogs Dec 2019 #8

Thank you....we are willing to fight this if the store does not take this furniture back. Freedomofspeech Dec 2019 #11

does your bill of purchase specify bonded or not bonded? nt msongs Dec 2019 #9

Nope... Freedomofspeech Dec 2019 #10