Small Business Owners & Entrepreneurs

Two people recently. It was a good (but expensive) learning experience.

1) One guy that is just "out there". I quoted a fixed fee for a service that SHOULD take roughly 6 hours. I finally had to tell him to stop calling me unless he was ready to complete the project. I budgeted 6 hours for it and already have that many hours in phone calls.

2) This woman calls me up with a huge mess. I made the mistake of outlining everything that was wrong and what I was going to do to fix it. I needed to tell her this so she could do some work cleaning it up. I haven't heard back from her, I suspect she has decided she can fix it herself. The "problem" is I didn't go into specifics on how to fix it. She might call me back later with a bigger problem than she had originally.