Has anyone ordered a new CPAP machine recently? [View all]
In May I saw a message on mine that said, "Motor life exceeded." I called the vendor, who said I needed a new one and should get a prescription from my doctor. I had a doctor's appointment at the first of June (annual physical), so I asked him then. I've had a machine since 2008, so he had no problem writing another prescription.
Ever since then the vendor has demanded more and more information, most recently "office visit notes," which they then said weren't acceptable, because there wasn't any discussion of CPAP, my usage, and my benefit from it. After this long, we've had all those discussions, and my machine shows that I wear the mask all night, every night. The vendor says my insurance (Aetna) won't pay for the machine if there's not a lengthy discussion in the notes.
I guess I'll make another appointment (that I have to pay for), but I really have no hope they'll approve it then.
Has anyone else run into this difficulty? I haven't had it in the past. I feel they're endangering my life by postponing by three months the acquisition of a machine I need to breathe. It's difficult to get a CPAP machine anyway, because of supply-chain issues. I don't know how long it will be on backorder.