Thank you. No, she did not get that level of compassion or interaction with the surgeon she saw yesterday. He was not interested in her questions or her feelings. He quickly passed her off to “staff” that he said would explain more and set up the SAVI and any other tests needed. The “staff” person turned out to be someone new who was obviously not trained well before she was put at a desk to handle patients. There was another woman who kept coming over, explaining that the lady helping us was new, and apologizing for her lack of knowledge. This compounded the already heightened stress.
My sister had seen an oncologist at the same place a couple of weeks ago who she liked very much. It was the oncologist who recommended this surgeon and the surgeon has 5-star reviews, so we were hoping for a good visit with good information that would help to alleviate stress. That obviously did not happen. Rave reviews can certainly be either wrong or outdated or a difference of opinion about what “acceptable” is, but I cannot imagine that we received even “acceptable” treatment yesterday.
We are going to Texas Oncology in San Antonio, Texas and saw Alfredo Santillan. I have no idea where you are located, but this place is like a cattle call. The waiting room was overflowing yesterday with many patients not even having a place to sit. People in the waiting room were upset and complaining. You take a number upon arrival and there were 42 people ahead of us for check in. We were in the check in area an hour before we even got back to the waiting area for Dr. Santillan - then another thirty minutes waiting for him, only to be rushed through and pushed out the door with no clear information. Again, I understand that surgeons may not have the best bed side manner, but good grief.
I already tried calling the practice manager this morning and all you get is voicemail.
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