Why are doctor's office so stupid about things? [View all]

I have a family member with severe anxiety. She also has physical health issues and sees several different medical specialists. They are all aware of her anxiety.

Invariably, when she is waiting for test results, the offices call at the end of the day. She can’t get to her phone quickly and many times the call goes to voicemail. Then she starts trying to call the office back. Either they don’t answer or are already closed because it’s the END of the day. And she spends the night worrying about what the results will be. They should make these calls earlier in the day so there is time for a return phone.

It should be common sense for medical professionals NOT to make these calls right before they close. It should even be common courtesy

So why isn’t it? I know they are busy but again - common sense and common courtesy. Most of them just don’t give a shit what they put people through in my opinion.