Seniors

to check if they allow staff to administer help in an emergency or just use the telephone to phone for help.

That poor woman. One can't just assume what these kind of places have in their protocol procedures. They are for profit businesses just like all others. Money comes first, your loved one comes second. My mother loves where she is at but I've had to fight the administration on a few occasions. The nurses & staff are great but the administration always looks to protect the business before the patient, imho. I guess that's their job and they need/want to keep it. It's up to us to keep a watchful eye on our own loved ones.