Not sure why I can and you can't.
I'm not much of a computer person. I long ago realized that the Computer Gods do not like me, and often computers don't work very well for me. More than once I've had to call a help desk, and initially that can't solve the problem, which I already knew was a trivial problem that should have given way to my efforts, and then the help desk person can't help me at first. Although usually, the Computer Gods realize quickly they should not fuck with the help desk people, and allow the problem to be solved. This has happened more times than I care to think about.
On the other hand, the Parking Gods adore me, and I ALWAYS get good parking spaces. Always. I don't have to be the driver, either. If I'm a passenger in your car, and even if you normally never get a decent parking space, trust me, that if I'm in the car you will get a good space.
So maybe the Computer Gods realized that I, their despised one, gave you the advice and now are punishing you. Not sure what you have to do to correct this. But I do hope they ease up soon. 
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