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I've dealt with the Better Business Bureau with a very legitimate complaint & got my issue satisfactorily resolved, but the entire episode played out in slow motion compared to the expeditious attention given by the CFPB. I really like the "account page" where all correspondence is posted!
The agency reviewed my complaint, and sent me an email the very next day saying they had submitted it to Fifth Third Bank. The email directed me to my own account page that would show all the correspondence among the parties. When Fifth Third Bank responded two days later, CFPB notified me immediately by email of the new development.
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