Things got complicated at McDonald's. Not a confrontational story. [View all]

First, in store advertising. Who doesn’t know about Big Mac’s?




Long drive thru line. It’d been a long time since I’d had an Egg McMuffin.

No ordering at the counter. Kiosk only. I knew this going in. It was very confusing to me. I saw an older couple ordering. They seemed to know what they were doing.
Egg McMuffin alone was $4.29. I kept touching the screen and ended up with hash browns and a small coffee. $8.02.

At one point I really didn’t know what to do. I’d ordered but the only options were

- 1 + if I wanted more than one.
Cancel. Add to order.

Uh, I don’t want to add to the order but I didn’t want to Cancel it and start all over. I hit Add. It then BECAME my order.
Oh. lightbulb moment

That’s how it works now I guess.