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Showing Original Post only (View all)Airline CEO says travelers trying to avoid paying for carry-on luggage are 'shoplifters' [View all]
https://finance.yahoo.com/news/airline-ceo-says-travelers-trying-171846258.htmlThe CEO of Frontier Airlines has choice words for passengers who attempt to fly without paying for carry-on baggage.
In an interview with Reuters published on Tuesday, Barry Biffle hit back at accusations from the Senate that the low-cost airline company is exploiting customers with junk fees charging separately for basic amenities, such as carry-on luggage, and unbundling services that used to be covered by the cost of an airline ticket.
The Senates Homeland Security Permanent Subcommittee on Investigations claimed in a recent report that Frontier and Spirit Airlines paid $26 million in 2022 and 2023 to gate agents for catching passengers who attempted to avoid carry-on fees.
Frontier personnel can earn as much as $10 for each bag a passenger is forced to check at the gate, the report said, adding that an unnamed Frontier official told the Subcommittee that bag policy enforcement was necessary because the airline does not want customers to be taking more or stealing from the airline.
In response, Biffle defended the budget airlines practice by arguing that avoiding baggage fees is unfair to passengers who comply with the rules.
These are shoplifters. These are people that are stealing, he told Reuters. Its not equitable to everyone who follows the rules.
In an interview with Reuters published on Tuesday, Barry Biffle hit back at accusations from the Senate that the low-cost airline company is exploiting customers with junk fees charging separately for basic amenities, such as carry-on luggage, and unbundling services that used to be covered by the cost of an airline ticket.
The Senates Homeland Security Permanent Subcommittee on Investigations claimed in a recent report that Frontier and Spirit Airlines paid $26 million in 2022 and 2023 to gate agents for catching passengers who attempted to avoid carry-on fees.
Frontier personnel can earn as much as $10 for each bag a passenger is forced to check at the gate, the report said, adding that an unnamed Frontier official told the Subcommittee that bag policy enforcement was necessary because the airline does not want customers to be taking more or stealing from the airline.
In response, Biffle defended the budget airlines practice by arguing that avoiding baggage fees is unfair to passengers who comply with the rules.
These are shoplifters. These are people that are stealing, he told Reuters. Its not equitable to everyone who follows the rules.
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Airline CEO says travelers trying to avoid paying for carry-on luggage are 'shoplifters' [View all]
In It to Win It
Dec 5
OP
Wasn't Frontier the carrier that had planned to experiment with pay toilets on their planes?
BannonsLiver
Dec 5
#2
Bold stance the day after a CEO was hunted down and shot. Just how tone deaf are these guys?
FSogol
Dec 5
#4
Airline CEO says travelers trying to avoid paying for carry-on luggage are 'shoplifters'
ironman99
Dec 5
#13
The guy isn't the best messenger, but it is really annoying when someone is trying to have a carry on that's a full size
EdmondDantes_
Dec 5
#23
And it's especially annoying when 4 or 5 or more people bring larger than normal bags on instead of checking
SWBTATTReg
Dec 5
#28
My man said that the customers, who bought tickets and are using a workaround for dumb fees
Docreed2003
Dec 5
#20