General Discussion

I have no doubt Mr. Thompson was a perfectly likeable fellow on a one-to-one basis, and he may even have been extremely kind to his employees. But the policy decisions he oversaw as CEO -- particularly the policy of denying most claims initially by algorithm, and having a medical professional review them only when those denials were challenged or appealed, was a policy that was messing with the very real medical needs, and indeed the very lives, of people, most of whom had no choice to opt for anything else. I have no doubt, either, that it wasn't anything personal in his eyes, but just a "business decision." No matter how lovely he might have been as an individual, and how ever generous he may have been with his employees, that doesn't change the fact that this man harmed thousands of people.

And frankly, I think people who make excuses for him are just as much part of the problem!