Cory Doctorow: Tesla accused of hacking odometers to weasel out of warranty repairs [View all]

https://pluralistic.net/2025/04/15/musklemons/

A lawsuit filed in February accuses Tesla of remotely altering odometer values on failure-prone cars, in a bid to push these lemons beyond the 50,000 mile warranty limit:

https://www.thestreet.com/automotive/tesla-accused-of-using-sneaky-tactic-to-dodge-car-repairs

The suit was filed by a California driver who bought a used Tesla with 36,772 miles on it. The car's suspension kept failing, necessitating multiple servicings, and that was when the plaintiff noticed that the odometer readings for his identical daily drive were going up by ever-larger increments. This wasn't exactly subtle: he was driving 20 miles per day, but the odometer was clocking 72.35 miles/day. Still, how many of us monitor our daily odometer readings?

In short order, his car's odometer had rolled over the 50k mark and Tesla informed him that they would no longer perform warranty service on his lemon. Right after this happened, the new mileage clocked by his odometer returned to normal. This isn't the only Tesla owner who's noticed this behavior: Tesla subreddits are full of similar complaints:

https://www.reddit.com/r/RealTesla/comments/1ca92nk/is_tesla_inflating_odometer_to_show_more_range/

This isn't Tesla's first dieselgate scandal. In the summer of 2023, the company was caught lying to drivers about its cars' range:

https://pluralistic.net/2023/07/28/edison-not-tesla/#demon-haunted-world

Drivers noticed that they were getting far fewer miles out of their batteries than Tesla had advertised. Naturally, they contacted the company for service on their faulty cars. Tesla then set up an entire fake service operation in Nevada that these calls would be diverted to, called the "diversion team." Drivers with range complaints were put through to the "diverters" who would claim to run "remote diagnostics" on their cars and then assure them the cars were fine. They even installed a special xylophone in the diversion team office that diverters would ring every time they successfully deceived a driver.

These customers were then put in an invisible Tesla service jail. Their Tesla apps were silently altered so that they could no longer book service for their cars for any reason – instead, they'd have to leave a message and wait several days for a callback. The diversion center racked up 2,000 calls/week and diverters were under strict instructions to keep calls under five minutes. Eventually, these diverters were told that they should stop actually performing remote diagnostics on the cars of callers – instead, they'd just pretend to have run the diagnostics and claim no problems were found (so if your car had a potentially dangerous fault, they would falsely claim that it was safe to drive).

*snip*