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I just remembered something that got me a faster in-person meeting. I was told that I needed to do a video conference that would be a longer wait, and I told them I couldn't do that because I have a hearing problem. It's true, I'm not deaf but I am hard of hearing. This is something many seniors have a problem with. So I was put in a different (shorter) line to speak with a woman who knows ASL (American Sign Language) for people who are profoundly deaf. I didn't need the sign-language, so my meeting with her went very quickly.
Maybe try that tactic if you ever go back to the SSA office. Also go in the middle of the week and the office won't be as busy.
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