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Computer Help and Support

still_one

(96,438 posts)

2. Can you even access the login screen?

Reply to shraby (Original post)

Fri Apr 21, 2017, 07:28 PM

Apr 2017

Last edited Fri Apr 21, 2017, 08:59 PM - Edit history (1)

Try to select the [windows] + L, that should bring you to the login screen.

If you can get to the login screen you bring it up in SafeMode, and trouble-shoot the issue, including restoring the last go version.

If you can get to the login in screen, with your left hand keep the (Shift) key pressed, and with the mouse select the Power icon on the bottom right, and select restart from the drop down. Keep your finger on the restart key, and it should boot up diagnostic mode, with appropriate menus

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I have windows 10 and the gorgeous picture that is there when I'm not using it seems [View all] shraby Apr 2017 OP

There was a huge ("creators") update recently released. If it hasn't been installed yet that may be PoliticAverse Apr 2017 #1

Can you even access the login screen? still_one Apr 2017 #2

Sometimes I have to use my mouse and pnwest Apr 2017 #3

I got it! I clicked alt/control/delete just once and the login screen came up. Maybe the shraby Apr 2017 #4

Just BigOleDummy Apr 2017 #5

Message auto-removed Name removed May 2017 #6