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Apple Users

Botany

(73,277 posts) Sun Oct 7, 2018, 08:50 AM Oct 2018

1

Help please .... my mom's iMac has frozen up and she is worried that it is broken any ideas? [View all]

It turns on and off but does not respond to any commands from the key pad
or mouse (thumb scroll). I have to go over and fix it now.

12 replies

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Help please .... my mom's iMac has frozen up and she is worried that it is broken any ideas? [View all] Botany Oct 2018 OP

Do the keyboard and mouse connect via bluetooth? IphengeniaBlumgarten Oct 2018 #1

I'd take it directly to the Genius Bar if you spooky3 Oct 2018 #2

If you have an apple store nearby you could drop in and ask them. mobeau69 Oct 2018 #8

Sorry, I replied to the wrong poster. mobeau69 Oct 2018 #9

try holding down the shift key on start Ellipsis Oct 2018 #3

You could try plugging the keyboard and mouse into different ports thinkingagain Oct 2018 #4

If you press the power button, and keep your finger on the power button until the Apple logo appears still_one Oct 2018 #5

Don't panic. mobeau69 Oct 2018 #6

That is what I am going to check now Botany Oct 2018 #7

Try resetting the PRAM or NVRAM. Have revived a few macs that way emulatorloo Oct 2018 #10

Bingo Botany Oct 2018 #11

helpful people kanda Oct 2018 #12

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