Apple Users

still_one

(97,540 posts)

5. If you press the power button, and keep your finger on the power button until the Apple logo appears

Sun Oct 7, 2018, 08:56 AM

Oct 2018

see if that works.

There are ways you can also boot off an external drive or USB drive, but try that first

If there is important data, hopefully it has been backed up through Time Machine or other mechanism, then if it is a hard drive issue, it is pretty straight forward to restore the system to a new drive

The other obvious suggestion is Google, and worse gets to worse take it in to Apple

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Help please .... my mom's iMac has frozen up and she is worried that it is broken any ideas? [View all] Botany Oct 2018 OP

Do the keyboard and mouse connect via bluetooth? IphengeniaBlumgarten Oct 2018 #1

I'd take it directly to the Genius Bar if you spooky3 Oct 2018 #2

If you have an apple store nearby you could drop in and ask them. mobeau69 Oct 2018 #8

Sorry, I replied to the wrong poster. mobeau69 Oct 2018 #9

try holding down the shift key on start Ellipsis Oct 2018 #3

You could try plugging the keyboard and mouse into different ports thinkingagain Oct 2018 #4

If you press the power button, and keep your finger on the power button until the Apple logo appears still_one Oct 2018 #5

Don't panic. mobeau69 Oct 2018 #6

That is what I am going to check now Botany Oct 2018 #7

Try resetting the PRAM or NVRAM. Have revived a few macs that way emulatorloo Oct 2018 #10

Bingo Botany Oct 2018 #11

helpful people kanda Oct 2018 #12